We offer a 100% guarantee on ready made garments that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that they are returned within 14 days of delivery in their original condition and packaging, unworn and unwashed with all tags intact.
This Guarantee does NOT apply to special orders or made to measure requests.
Any garment returned worn or without tags intact will not be accepted for refund or exchange.
Please advise us the reason for return by emailing us at [email protected] within 7 days of delivery of your item.
You will then have a further 7 days to return the item.
Please note all refunds will exclude original delivery charge.
All refunds will be credited to the purchaser’s original method of payment.
Lola Loves Boutique
44 Swanside Ave
Please Note: Our Returns Address is not our Studio address. Our Studio is a communal building with no reception area therefore no one to sign for returning parcels. All returns must be set to our alternative returns address above.
Should you request replacements for returned items,you will not be charged again for delivery. Express delivery of replacement items may be requested at the time of return provided we have item in stock and the difference will be charged to your card.
To exchange an item for a new size please email us at [email protected] , the item details and the new size details and we will action this upon receipt of the unsuitable item. Please note if we do not have this item in stock it may take up to 2 weeks for your new purchase to be delivered to you.
Please ensure when returning an item for any reason that the item is wrapped in the original packaging. we also ask you to use a reliable form of postage, preferably signed for as any items lost in postage process will not be insured by ourselves. We cannot take responsibility for items lost without a proof of delivery, and the item is your responsibility until it reaches ourselves.
The cost of returning the item to us is also your responsibility.
Return of faulty goods
If you believe the goods we have supplied to you are faulty, you should return the goods to us together with a note explaining what you believe is the problem, when we receive the item, we will investigate the fault and contact you immediately to arrange an exchange or refund.
Any items with a manufactures imperfection fault which has occurred within two months of purchase due to wear and tear no exchange will be offered. Where possible we will offer to have the item fixed.
We aim for customer satisfaction, so your feedback is always welcomed, please do not hesitate in contacting us at [email protected] if you have any queries,positive feedback or even complaints.